Questions & Answers

Everything you might want to ask.

Short, honest answers. If yours is not here, reception is awake around the clock; call or message and a person will help.
What is Lapis Inn Hotel & Spa?

Lapis Inn Hotel & Spa is a 22-room hotel in Sultanahmet, Istanbul, one minute from Hagia Sophia and fifty metres from the Sultanahmet tram stop. Officially a three-star hotel, it was formerly the Ambassador Hotel and was renamed Lapis Inn Hotel & Spa in 2020, at the same address. It has a marble Turkish hamam and massage rooms, and a rooftop terrace where breakfast is served every morning.

Where exactly is the hotel?

We are on Ticarethane Çıkmazı in Alemdar, Sultanahmet, one minute from Hagia Sophia and about fifty metres from the Sultanahmet T1 tram stop. Guests rate our location 9.6 out of 10 on Booking.com and the hotel 4.6 out of 5 on Tripadvisor.

See the map and walking times
How do I book directly, and is there a form to fill in?

Two ways, both direct with the hotel. Pick your dates on our own booking system and it shows live rooms and rates for you to reserve on the spot, or send the request to reception on WhatsApp or by email and a person confirms your total in writing. Either way you are dealing directly with the hotel.

How do I pay, and can I cancel?

When you book on our system, every rate shows its price and its cancellation terms before you confirm, so you can choose the one that suits you. Many dates offer a rate with free cancellation. If anything is unclear, reception is awake around the clock on WhatsApp.

What are the check-in and check-out times?

Check-in is from 13:00 and check-out is until 12:00 noon. Arriving early or leaving late? Tell us in advance and we will do our best, and you are welcome to leave your luggage with reception on arrival and departure days.

Is breakfast included, and where is it served?

Breakfast is served every morning on the rooftop terrace, with Hagia Sophia and the Blue Mosque in view. Whether it is included depends on the rate you book, which reception confirms in writing with your reservation.

Do you have a hamam, and can I use it?

Yes. We have our own marble hamam and massage rooms downstairs. You can book the hamam and a massage at reception or before you arrive.

Is there WiFi, and is it free?

Yes. WiFi is free throughout the hotel, including in every room.

Is there parking at the hotel?

There is no private car park at the hotel. Sultanahmet is a historic, largely pedestrian quarter, so most guests arrive by tram, taxi or a transfer we arrange. The tram stops about fifty metres away, and reception can point you to the nearest public car parks if you are driving.

Can I bring my pet?

Pets cannot be accommodated at the hotel. If you are travelling with a registered assistance animal, tell reception in advance and we will do our best to help.

What languages does the team speak?

Reception speaks Turkish and English.

Can you arrange an airport transfer?

Yes, from both Istanbul Airport and Sabiha Gökçen, at any hour. Send us your flight number and we confirm the price and pickup details in writing before you fly. The tram also stops fifty metres from our door if you prefer public transport.

How airport transfer works
How do I get here from the airport?

From Istanbul Airport you can take the metro, an airport bus, a taxi or a private transfer; from Sabiha Gökçen, a bus plus onward tram or ferry, or a transfer. Our full comparison is in the Sultanahmet Guide.

Read: every airport option compared